Operations Management Essay Example for Free

Operations Management Essay1. HistorySince starting out in 1989, the joyous pigeonholing has grown to become star of Australias leading property proceeds providers. Initially established as beamy Cleaning function, the company provided cleansing solutions for shopping centres and businesses. In November 2006 prosperous Cleaning Services re-branded itself to the Glad meeting, now offering integrated property solutions. With a strong focus on customer service and great value pricing, the Glad grouping has continued to develop and maintain long-term relationships with its clients over the years. Company founders Nick and Lucy Iloski recognised there was a need to offer an integrated service that specialize in flexible solutions for the retail and commercial markets. Their customer focused approach was welcomed in the market and the company grew rapidly. Today, the Glad Group excels in five signalise property services Retail Cleaning, Commercial Cleaning, Security, Maint enance, and Waste Management Environmental Solutions. Glad offers these services individually, or as an integrated property solution.2. Introduction2.1. guest ServiceThe Glad Group is based on a culture of integrity and dedication. Commitment without compromise underpins every operation Glad undertakes. Glad Group takes customer service seriously and aims to deliver enduring value through innovative, customer focused property solutions that provide a safe, clean and couthy surround for clients, their customers and the community. High standards of customer service are obtained through employee instruction, compliance, and industry innovation and embracing technology. Individuals are empowered through an environment of support and encouragement, making service and solutions quicker and easier for clients. The Glad Group believes trust, integrity, and dependability is essential in every working relationship and always treats clients, employees, contractors and community ethically a nd with respect.2.2. Quality ControlThe Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and guard duty and ISO14001 Environmental Management System. Glads comprehensive integrated way system along with the use of Praxeo and Kevah software ensures the lag comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive lessening in incidents and accidents.3. LocationThe Glad Group has been providing property services to the Australian market since 1989. Today the Glad Group is proud to provide services nationally to a range of market sectors including major, regional and neighbourhood shopping centres, commercial twists, schools and universities, federal, state and local government offices and financial institutions. Glad Commercial Cleaning has several(prenominal) work locations. Investa Property Group, which is one of the clients of Glad Grou p, owns the office building at Deutsche Bank dapple, 126 Phillip Street, Sydney. Located on the prime eastern edge of the CBD, Deutsche Bank Place has commanding and unrestricted views of Sydney Harbour and the Botanical Gardens and it is very convenient for employees to travel to and from.Deutsche Bank Place is a 240 m skyscraper in Sydney, New South Wales, Australia. It is find at 126 Phillip Street in the north-eastern end of the central business district, across the road from Chifley Tower. Construction began in 2002 and was completed in 2005. The buildings architect is Norman boost of Foster and Partners. Deutsche Bank is the primary tenant, occupying 9 floors and owning the naming rights. It is owned and bear offd by Investa Property Group. Other major tenants are completelyens Arthur, Bain Company and Seven Wentworth. The 42,256m of total illuminate lettable area boasts a NABERS Energy rating of 4.5 stars and a spectacular entry plaza. The building to a fault offers caf s, a brassiere, tenant showers, lockers and bike racks, a child worry centre and outdoor areas. Located at the top of Hunter Street in the heart of the CBD, it is readily accessible by car and all semi humankind transport options.3.1. AccessIt is very important these kind of commercial buildings to be easily accessible because there are lots of employees working in this building assuming 100 people for each level for a building that has 31 commercial levels beside other workers such as cleaners and securities as head as to receive the deliveries inside conveniently and timely.4. Action Plans4.1. SustainabilityAt Glad people believe corporate responsibilities include protecting the environment. Thats why an accredited environmental charge system was developed. This system helps identify products or services that could affect the environment. To assist the system several policies, codes of practice, guidelines and International standards were adopted which exceed legislative compli ance. All this ensures the best outcome for the environment. Every Glad employee receives training and development in the companys environmental system. It is very important to continuously develop and tailor direct precise training and education packages that focus on recycling and sustainability solutions and procedures. The Glad Group use and offer the following environmentally friendly products and services Green cleaning products and piddle wise machinesReusable microfiber cleaning clothsWater recycling productsBiodegradable productsWaste management (recycling) consultancyRecently, Glad acquired the most powerful portable high haul steam cleaner in Australia. This new chemical free steam cleaner is a powerful unit that is not notwithstanding environmentally friendly nevertheless also providesImproved levels of sanitisationIndoor/outdoor applicationsGraffiti removalWater heated to extremely high temperatures killing bacteria, mould and viruses in large areasChemical free portable high pressure steam cleaning for carpetsIdeal for pavement/hard surfaces/entries facadesPollution free operationUses recycled water systemExtraction of waste water (waste water is taken to the site and then removed from the site)4.1.1. New Steam Clean TechnologyThe Glad Group have mobile chemical free cleaning technology that can come to your site and clean just about anything, from floors and carpets, to car parks and railroad line platforms. Not only does the system of high pressure (3000 PSI) and steam (260C) clean, it also removes the waste and residue instantly via the extraction system (400 ft of hose). Furthermore, not only does the truck bring its own water, it takes the waste water away for recycling.4.2. Risk and Insurance ManagementThe Glad Group takes hazard assessment and risk management very seriously. Glads comprehensive approach ensures clients their customers and employees are safe from hazards that might cause injury. Glad commission Proclaim to actively investigate and manage public liability claims swiftly and professionally on behalf of the Glad Group and clients. Prior to the commencement of any contract a risk analysis is conducted, site specific safe work method instructions are knowing and then audit on an ongoing basis.To further improve safety, Glad also operates a cutting edge software system called Glad Easi. Its a touch screen reporting program designed to provide an effective and auditable take of information regarding employees, contractors and visitors within work sites. Due to the comprehensive approach to health safety and the efficiency of reporting methods, the Glad Group has one of the lowest public liability and workers compensation premiums in the industry. This results in considerable cost savings to clients.4.3. HR ComplianceThe Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glads comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents4.4. Induction and TrainingAll Glad Group employees are selected through an extensive interview process. Applicants must also provide evidence of their eligibility to work in Australia. Further checks such as, criminality prove and immigration (DIMA) are then conducted by the Human Resource Department to ensure eligibility. Prior to issuing all cleaners, security guards and maintenance personnel with moving picture identification cards, the Glad Group provide detailed induction training at Head Office via Glad Compliance Department. This includes a number of training videos incorporating OHS endorsed procedures and detailed site instructions. All training is evaluated and recorded on an employees electronic training record. Eligible staff is also enrolled in Certificate I, II, III and IV courses in Cleaning and Asset Maintenance. Each of supervisors has a certificate in Asset Maintenance and extensive site experience for commercial and retail sites. 5. intromission5.1. G.M.RThe Glad Mobile Reporting system is a powerful and flexible software solution used on hand held PDAs. This software has assisted the Glad Group in the management of property services and the assets and life cycles of our clients properties. The benefit it provides to clients is real-time on-site inspection reports such asQuality assurance inspections attendant/accident reportingDamage/condition reportingOH S audits5.2. Glad EasiThe GLAD EASI system is a touch screen software solution designed to provide an audit trail of vital information for the Glad Group and its clients. The GLAD EASI system captures data such asTime and attendanceEmployees introduction and exiting the premises with delivery of information at both entry and egressAuthorised entry for contractors and safety requirements to be met on entry and egressSafety aspects associated with the sitesThe system is also used for ongoing training of site personnel via extensive OHS video series.5.3. Escalator MachineAn innovative widely used roaring to move machine to clean hard floor, stairway and escalator is coming soon to be used not only for ease of use but to save time as well.